John Wayne Airport's (JWA) 2012 Annual Report, takes a unique approach to highlighting the value John Wayne Airport brings to the community. This theme was executed through the “voice of the customer”—featuring testimonials from real travelers in a professional video format. The wide range of comments and quotes conveys a more personal feel for this year's Annual Report, giving viewers a more human connection to JWA’s value.
The agency arrived at a colorful, creative solution. They created an interactive presentation highlighting six different aspects of JWA’s value—including the airport's ever-growing international services, top-notch traveler convenience, unwavering passenger security, a fiscally conservative business philosophy and local flavor—all wrapped in a gorgeous, award-winning facility. This year's annual report also featured responsive technology, where the website responds to the browser window, whether a desktop computer, a tablet or a smart phone.